The Pools App Review

Last Updated: 14 Aug 2020

The Pools is a sports and casino gambling website which offers a vast range of games, odds and promotions throughout the year to its customers. The site is licensed and regulated by the UK Gambling Commission and is quite popular, mainly amongst avid sports followers. Within the site, users will find the hottest sports action, such as football matches occurring on the day and the best odds available on the website for those games. In this review, we’ll be delving into the positives and negatives surrounding The Pools and make a judgement call on whether our readers should invest their time into this interesting website, or search for better elsewhere.

How to Use The Pools

At the time of writing this review, The Pools does not offer an app for either Android or iOS devices and it is difficult to see if one will arrive anytime soon. Instead, users can venture over to the online website where they will be met with a specially optimized interface for mobile devices on both Android and iOS, making the experience on the app very similar to what comes with a natural betting app. The homepage is laid out well, with the biggest events of the day advertised towards the top of the users screen and in-play action sitting just below. Users can glance through all the horse racing happening on the day and even view selected highlighted games to look out for.

If they would prefer, users can click on the Casino icon at the bottom of their screen and play their favourite roulette, slots and blackjack games. The Casino section begins with the most popular games, followed by the new additions to the website, and then table and slot games come thereafter.

Before enjoying everything that The Pools has to offer though, users must first log in or sign up, depending on whether or not they have previously created an account with the bookmakers or not. This can be done by clicking on the relevant icon at the top right hand corner of the users screen. For new users, they can rest assured that the registration process is safe and should not take any great amount of time. Once completed, they are free to explore all the markets and games on The Pools.

The Pools Features

The Pools has a handful of cool features that will unquestionably make the users experience on the website a pleasant one. One of these features is the live in-play action betting on the site, allowing users to keep up to date with the very latest scores and results and put some money on an event as it unfolds in front of them. Another key feature on The Pools is the cash-out option which puts users in absolute control of their bets and helps to avoid any potential losses or earn some winnings earlier than they would have done had they not cashed-out. This is only available on selected bets however, so users should be aware that they cannot cash-out every single one of their bets. The promotions are constantly updated which makes users want to come back for more, and there are some excellent odds on the site which can compete with some much bigger bookmakers. Sports such as football, tennis, cricket, golf and volleyball are available on The Pools website, so users of all interests can make the most of their time on the site.

At the bottom of the home-screen is a menu which gives six options: Menu, In-Play, Football, Horses, Casino, Betslip. If users would like, they can switch between the casino and sports section of the site seamlessly. Within the casino part of the website, users have only a few features. One of which is a search bar at the top of the screen, so they can look for their favourite games if they cannot find them in the separating sections below. There are fascinating themed games such as Lara Croft Temple of Tombs and Spartacus Legendary Warrior to choose from, as well as the usual, much-loved games like Bonanza, Monopoly Grand Hotel and Blackjack Party.

The Pools Welcome Offer

The Pools have offers for new customers in both the sports section of the website and the casino section. The first of those brilliant offers is the sports welcome offer, which gifts users a £5 free bet when they register and bet a minimum of £10 on Sportsbook if their bet loses. T&C’s apply.

The casino’s new customer offer will see new users receive a £10 casino bonus by midday the following day when they deposit and stake at least £20 on any slot game. The bonus is subject to a 35x wagering requirement and the stake contribution applies. The bonus funds expire within 7 days of being added to the users account. T&C’s apply.

The Pools Payment Methods

Upon contacting The Pools regarding the payment methods available on the website, they gave us a short answer: credit/debit cards can be used with They also explained that e-wallets and other forms of payment are not accepted, which is rather disappointing due to the time-efficient nature of withdrawing funds by using e-wallets. As usual, the processing time for withdrawals may vary depending on which method the user has chosen, although it should not take more than 5 working days.

The Pools Restricted Countries

The Pools has an extensive, but not exhaustive list of restricted territories. If a user is a resident in any of the following countries, they are prohibited from creating an account and using the facilities which The Pools offers. The list is as follows: USA, Netherlands, Australia, Turkey, Nigeria, Norway, Portugal, Hong Kong, France, Israel, Austria, Belgium, Japan, Serbia, Switzerland, UAE, Canada, Cyprus, China. The Pools state in their terms and conditions segment of the site that it is the user’s responsibility to check whether they can create an account or not.

The Pools Customer Service

There are plenty of ways for users to contact the dedicated support team of The Pools, including a fantastic Live Chat system which connects the user to a helpful agent quickly and works to a top standard. If the user prefers, they can send an email at or call the team on 0800 093 3013. The fourth and final method of contact is through the post, the address currently being Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA.

The Pools Summary

The Pools is certainly an exciting website to use, due to the many different odds on display and thrilling promotions, particularly for new customers. The menu at the bottom of the screen is a solid addition to an already impressive home-screen. Users are capable of interchanging between their favourite sports events and markets, over to the best casino games in a matter of seconds. There is no complaining about the amount of games for players to use within the casino section either, with what feels like hundreds upon hundreds of options, users will feel right at home on the bright, easily navigable website. One of the downfalls is the fact that there is no app available for The Pools, and that is something that will likely become necessary as time goes on. For now though, The Pools is definitely one to look out for and we feel that users both new and old will find something of interest on the site.

The Pools Highlights

  • Top Promotions
  • Easy to switch between Casino and Sports
  • Large amount of markets